Shipping
Thank you for shopping at Gavimoro. We want your new dress to reach you quickly and safely. Below you will find everything you need to know about how we ship your order.
WHERE WE SHIP
We currently ship to addresses in the Netherlands only. Unfortunately, we are not able to accept orders for delivery to other countries at this time.
WHERE YOUR ORDER SHIPS FROM
Our orders are dispatched from our warehouses in Germany and France. The warehouse your order ships from depends on where the items you ordered are in stock. Because both countries are part of the European Union, you will never have to pay any import duties or customs fees on your order.
If your order contains items from both warehouses, it may arrive in separate parcels. This comes at no extra cost to you, and you will receive tracking information for each parcel.
SHIPPING OPTIONS AND COSTS
You can choose between two shipping options at checkout:
Free Shipping
Cost: free
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: EUR 4.95
Delivery time: 2 to 3 business days
Your parcel is insured against loss or damage during transport, and it gets priority handling.
ORDER PROCESSING
Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday will be processed on the next business day.
During busy periods, such as sales or holidays, processing may take a little longer than usual. If there is an expected delay with your order, we will let you know by email.
DELIVERY TIMES
The delivery times shown above are estimates and are counted in business days. While most orders arrive within the stated time, delays can sometimes happen because of the carrier, weather conditions, busy seasons or other circumstances outside our control. We appreciate your patience if this happens.
ORDER TRACKING
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking link, so you can follow your parcel all the way to your door. Please check your spam or junk folder if you do not see the email in your inbox.
DELIVERY ADDRESS
Please double check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at support@gavimoro.com. We will do our best to update the address, but once an order has been shipped, we can no longer make changes.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange a new delivery. The shipping costs for resending the parcel may be charged to you.
MISSED DELIVERIES
If you are not at home when the carrier arrives, they will usually try again or leave the parcel at a nearby pickup point or with a neighbour. You will receive a notification from the carrier explaining where you can collect it. Parcels that are not collected within the carrier's holding period are returned to us.
LOST OR DAMAGED PARCELS
If your tracking information shows that your parcel has been delivered but you have not received it, please check with your neighbours and around your home first. If you still cannot find it, please contact us within 7 days of the delivery date and we will investigate the matter with the carrier.
If your parcel arrives damaged, please take photos of the packaging and the items and send them to support@gavimoro.com as soon as possible. We will work with you to find a solution.
Orders sent with Insured Express Shipping are covered against loss and damage during transport. If an insured parcel is lost or damaged, we will send a replacement or give you a full refund at no additional cost.
QUESTIONS
If you have any questions about your shipment, feel free to get in touch. We are happy to help.
Gavimoro
Operated by Princen Textiel V.O.F.
Berghemseweg 14 G, 5348 CJ Oss, the Netherlands
KvK number: 89557719
Email: support@gavimoro.com
Phone: +31 6 30567461