Returns & Refunds
We want you to love every dress you buy from Gavimoro. If something is not quite right, you can return it easily. Below you will find everything you need to know about returns, withdrawals and refunds.
14 DAY RIGHT OF WITHDRAWAL
As a consumer, you have the right to cancel your purchase within 14 days without giving a reason. This period starts on the day after you, or someone you have designated, receive your order. If your order arrives in more than one parcel, the period starts on the day after you receive the last parcel.
HOW TO RETURN AN ITEM
Step 1: Send us an email at support@gavimoro.com within 14 days of receiving your order. Please include your order number, the item or items you want to return and, if you like, the reason for your return. This helps us improve, but it is not required.
Step 2: We will reply with your return instructions and the return address.
Step 3: Pack the item carefully, preferably in its original packaging, and send it back to us within 14 days of letting us know you want to return it.
Please keep your proof of shipment and tracking number until your return has been processed. We recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost on their way back to us.
Please do not send returns to our business address in Oss unless we have asked you to, as returns sent there cannot be processed.
CONDITIONS FOR RETURNS
To be eligible for a full refund, returned items must be:
Unworn, unwashed and undamaged
Free of makeup, perfume, deodorant, stains and pet hair
Returned with all original labels and tags still attached
Of course, you may try on your dress at home the same way you would in a shop. However, if a returned item shows signs of wear or use beyond what is needed to check it, we may deduct the loss in value from your refund.
RETURN SHIPPING COSTS
The costs of sending your return back to us are for your own account, unless the item you received is damaged, defective or not what you ordered.
REFUNDS
Once we have received and checked your return, we will send you an email to confirm it. We will refund the amount you paid within 14 days of receiving your withdrawal notice. We may wait to issue the refund until we have received the returned items or until you have sent us proof that you have sent them back, whichever comes first.
Your refund will include the price of the item and the original shipping costs up to the cost of our standard shipping option. Because our standard shipping is free, the additional EUR 4.95 for Insured Express Shipping is not refunded, as the choice for faster delivery was your own.
If you return only part of your order, you will be refunded for the items you return.
Refunds are always made using the same payment method you used for your original purchase. Depending on your bank or payment provider, it may take a few extra business days before the amount appears in your account.
EXCHANGES
We do not offer direct exchanges at the moment. If you would like a different size or colour, simply return the original item for a refund and place a new order for the item you want. This way, you can be sure that your preferred size is reserved for you before it sells out.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We carefully check every dress before it leaves our warehouse, but mistakes can happen. If you receive a damaged or defective item, or an item that is different from what you ordered, please contact us at support@gavimoro.com as soon as possible after delivery. Include your order number and clear photos of the item and the problem.
In these cases, we will cover the return shipping costs and offer you a replacement or a full refund, whichever you prefer. This does not affect your legal rights under Dutch and European consumer law, including the legal guarantee of conformity.
SALE ITEMS
Items bought on sale or with a discount code can also be returned within the 14 day withdrawal period under the same conditions. The refund will be the amount you actually paid for the item.
LATE OR MISSING REFUNDS
If you have not received your refund within the expected time, please first check your bank account again and then contact your bank or payment provider, as processing times can vary. If you still have not received it after that, please get in touch with us and we will look into it right away.
QUESTIONS
If you have any questions about returns or refunds, we are happy to help.
Gavimoro
Operated by Princen Textiel V.O.F.
Berghemseweg 14 G, 5348 CJ Oss, the Netherlands
KvK number: 89557719
Email: support@gavimoro.com
Phone: +31 6 30567461