Privacy Policy
This Privacy Policy explains how Gavimoro collects, uses and protects your personal information when you visit our website or place an order with us. We respect your privacy and handle your personal data carefully and in line with the General Data Protection Regulation (GDPR) and Dutch privacy law.
WHO WE ARE
Gavimoro is operated by Princen Textiel V.O.F., registered with the Dutch Chamber of Commerce (KvK) under number 89557719, with its business address at Berghemseweg 14 G, 5348 CJ Oss, the Netherlands. Princen Textiel V.O.F. is the controller responsible for the processing of your personal data as described in this policy.
If you have any questions about this policy or about how we use your data, you can contact us at support@gavimoro.com or by phone at +31 6 30567461.
WHAT INFORMATION WE COLLECT
When you place an order, create an account or contact us, we may collect the following information:
Your first and last name
Your delivery and billing address
Your email address
Your phone number
Your order details, such as the dresses you bought, sizes, order amounts and chosen shipping method
Payment information, which is processed securely by our payment providers (we do not store your full card details ourselves)
Any messages you send to us, for example questions about sizing or an order
When you browse our website, we may also automatically collect certain technical information, such as your IP address, browser type, device type, the pages you visit, how long you stay on them and how you arrived at our site. We collect this information using cookies and similar technologies, as explained further below.
WHY WE USE YOUR INFORMATION
We only use your personal information for clear and legitimate purposes, namely:
To process and deliver your order, including sending order confirmations and shipping updates
To handle payments and prevent fraud
To process returns, withdrawals, refunds and complaints
To answer your questions and provide customer service
To manage your customer account, if you have created one
To send you our newsletter or special offers, but only if you have given us permission to do so
To improve our website, our collection and our service to you
To meet our legal obligations, such as keeping financial records for the tax authorities
LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal grounds:
Performance of a contract: when we need your data to process, ship and handle your order.
Legal obligation: when we are required by law to keep certain information, such as invoices and payment records.
Consent: when you sign up for our newsletter or accept optional cookies. You can withdraw your consent at any time.
Legitimate interest: when we use data to protect our website against fraud and misuse, or to improve our service, in a way that does not outweigh your privacy rights.
WHO WE SHARE YOUR INFORMATION WITH
We never sell your personal information. We only share your data with trusted parties when this is needed to run our store and serve you, such as:
Payment providers, to process your payment securely
Shipping carriers and our warehouses in Germany and France, to pack and deliver your order
Our online store platform and hosting providers, to run our website
Email service providers, to send order confirmations and, with your permission, newsletters
Analytics providers, to help us understand how visitors use our website
These parties may only use your data to carry out services on our behalf and are required to keep it secure and confidential. Where needed, we have made agreements with them to make sure your data is handled in line with the GDPR.
Some of our service providers may store data outside the European Economic Area. In that case, we make sure appropriate safeguards are in place, such as the standard contractual clauses approved by the European Commission.
We may also share information if we are required to do so by law, for example at the request of a government authority.
COOKIES
Our website uses cookies. Cookies are small text files stored on your device when you visit a website.
Necessary cookies make the website work properly, for example by remembering the items in your shopping bag. These cookies are always active.
Analytics cookies help us understand how visitors use our site, so we can improve it.
Marketing cookies may be used to show you relevant advertisements on other websites and social media.
We only place analytics and marketing cookies with your consent. You can change your cookie preferences at any time, and you can also delete or block cookies through your browser settings. Please note that blocking certain cookies may affect how the website works.
HOW LONG WE KEEP YOUR INFORMATION
We do not keep your personal data longer than necessary for the purposes described in this policy.
Order and payment records are kept for seven years, as required by Dutch tax law.
Customer account details are kept for as long as your account is active. You can ask us to delete your account at any time.
Customer service messages are kept for up to two years after your last contact with us.
Newsletter details are kept until you unsubscribe.
HOW WE PROTECT YOUR INFORMATION
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses a secure SSL connection, and payments are processed through secure and encrypted payment systems. Only people who need access to your data to do their work can access it.
YOUR RIGHTS
Under the GDPR, you have the following rights regarding your personal data:
The right to access the personal data we hold about you
The right to have incorrect or incomplete data corrected
The right to have your data deleted, unless we are required by law to keep it
The right to restrict the processing of your data
The right to object to the processing of your data, including for direct marketing
The right to receive your data in a structured, commonly used format and to have it transferred to another party
The right to withdraw your consent at any time, where we process data based on consent
To use any of these rights, please send an email to support@gavimoro.com. To protect your privacy, we may ask you to confirm your identity before we handle your request. We will respond within one month.
You can unsubscribe from our newsletter at any time using the link at the bottom of every email.
COMPLAINTS
If you have a complaint about how we handle your personal data, please contact us first so we can try to solve it together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.
MINORS
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16 without the consent of a parent or guardian. If you believe we have collected such data by mistake, please contact us and we will delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example when our services change or when the law requires it. The most recent version is always available on this page. We recommend checking this page regularly.
CONTACT
Gavimoro
Operated by Princen Textiel V.O.F.
Berghemseweg 14 G, 5348 CJ Oss, the Netherlands
KvK number: 89557719
Email: support@gavimoro.com
Phone: +31 6 30567461